Refund Policy for BangladeshDress.com
Subsidiary of Brands Mega Ltd., Dhaka, Bangladesh

At BangladeshDress.com, we are committed to providing high-quality fashion items for men, women, and children. Our refund policy is designed to ensure a fair and transparent process for our customers while adhering to the highest standards of privacy, data protection, and compliance with EU GDPR, Bangladesh Data Protection Laws, and e-commerce wholesale manufacturing terms. By using our services, you agree to the terms outlined in this policy.

1. Eligibility for Refunds

1.1 Product Condition
Refunds are available for products that are defective, damaged, or incorrectly supplied. To qualify for a refund, products must be unused, in their original packaging, and must meet the conditions specified below:

• Defective Products: Items with manufacturing defects or flaws that affect their functionality or appearance.
• Damaged Products: Products that are damaged during shipping or delivery, provided damage is evident upon receipt.
• Incorrect Items: Products that do not match the order or description on the platform.
  1.2 Non-Refundable Items
  Certain items are non-refundable, including but not limited to custom-made garments, underwear, personal care items, or products that have been altered or worn.

2. Refund Request Process

2.1 Timeframe for Refund Requests
Refund requests must be submitted within 7 days from the date of delivery. Requests made outside this period will not be eligible for a refund unless there are exceptional circumstances.
2.2 Supporting Documentation
To initiate a refund, customers must submit the following through the platform’s communication tools:

• Order number and proof of purchase
• Photographic or video evidence of the defect, damage, or discrepancy
  2.3 Request Submission
  Refund requests should be submitted via the platform’s support system, providing all necessary details for quick processing.

3. Refund Procedure

3.1 Assessment of Claims
Once a refund request is received, our team will review the claim. This may include verifying the condition of the product and any supporting evidence submitted.
3.2 Approval or Rejection
If the refund request is approved, the refund will be processed to the original payment method or as store credit, depending on the customer’s preference.

• Approved Refunds: Refunds for eligible products will be processed within 10 business days of claim approval.
• Rejected Claims: If a refund request is rejected, we will provide the reason for rejection and may offer an exchange or store credit, as appropriate.

4. Shipping and Return Costs

4.1 Return Shipping
For defective, damaged, or incorrect products, the return shipping costs will be covered by BangladeshDress.com. However, the return shipping fees for items that are simply unwanted or incorrectly ordered by the customer will be the responsibility of the customer.
4.2 Return Process
Customers must return the product in its original packaging, with any tags still attached. The product should be returned within 14 days from the approval of the refund request.

5. Customer Rights under EU GDPR and Bangladesh Data Protection Laws

5.1 Data Protection and Privacy
In accordance with EU GDPR and Bangladesh Data Protection Laws, we are committed to protecting your privacy. The personal data collected during the refund process will be used solely for the purpose of processing your claim and will not be shared with third parties unless required by law.
5.2 Data Retention
We will retain your data for as long as necessary to process the refund, address any legal or regulatory requirements, or resolve disputes. You have the right to access, correct, or delete your personal data by contacting our customer support team.

6. Seller and Supplier Terms Related to Refunds

6.1 Seller Responsibilities
Sellers must ensure that all products listed on BangladeshDress.com are of high quality, accurately described, and compliant with the applicable laws and regulations. Sellers are responsible for managing the refund process for their products in line with this policy.
6.2 Supplier Responsibilities
Suppliers must provide products that meet the quality standards set by BangladeshDress.com and applicable e-commerce wholesale manufacturing terms. If the product fails to meet these standards, suppliers may be asked to bear the cost of refunds or replacements, as required.

7. Limitations and Exclusions

7.1 Limitations on Refunds
Refunds are provided only for eligible products as outlined in this policy. Products returned without prior approval or outside the prescribed return period may not be refunded.
7.2 Exclusion of Liability
BangladeshDress.com is not responsible for any delays or issues caused by third-party service providers, including shipping carriers. Additionally, we do not accept liability for customer errors in ordering, such as selecting the wrong size, color, or model.

8. Governing Law and Dispute Resolution

8.1 Applicable Law
This Refund Policy is governed by the laws of Bangladesh, including compliance with local e-commerce and data protection regulations.
8.2 Dispute Resolution
Any disputes related to refunds or claims will be resolved through negotiations. If unresolved, disputes will be subject to the jurisdiction of the courts in Dhaka, Bangladesh.

9. Contact Us

For questions related to refunds or any aspect of this policy, please reach out to our support team through the platform's communication tools.